Terms and Conditions

In the course of bringing i3 Broadband or any of its subsidiaries to an address for the first time, a service-line drop cable will be installed from a network access point to a transition housing mounted on the exterior of the premise at a mutually serviceable and agreeable point. The service-line drop may be installed either underground or as an aerial drop, depending on feasibility and existing infrastructure. 

From the exterior transition housing, a cable will be installed to a wallplate within the served location. The service drop, transition housing, and wallplate will serve as the permanent demarcation point for the i3 Broadband fiber network at that address (similar to an electric meter, gas, cable, or telephone service point). 

If an underground drop is installed, the cable will be provisioned for burial after the installation is completed. Once the cable has been buried, the customer bears any costs for replacement and/or relocation of the demarcation points servicing the property. For aerial drops, ongoing maintenance of the aerial cable remains the responsibility of i3 Broadband, but any relocation or modifications requested by the customer may be subject to additional costs. 

Neither the drop cable, transition housing, nor the wall plate are to be removed by the customer in the event of cancellation or termination of services from i3 Broadband.

Installation Agreements 

• i3 Broadband will coordinate 811 Locates before burying the service line.  Burial of external fiber service line timelines vary depending on weather and ground conditions.
• You agree to provide i3 Broadband with all necessary access to the premises at the address where you sign up for Services to be installed (referred to as "your residence" below) so that the equipment necessary for you to receive the Services may be installed and configured.
• You agree that i3 Broadband may install equipment on the exterior and interior of your residence (including affixing equipment to the inside and outside of your residence) at any reasonable location.
• You agree that i3 Broadband may collect limited necessary network information via a third-party service in order to aid in the verification of Wi-Fi coverage throughout your residence.
• As a safety precaution, if you plan to dig in your yard or around your house, following the installation, call 811 to have all your underground services located and flagged at no charge. This will help prevent damage to existing wiring in your landscape. 

You also agree that i3 Broadband may use, and that you have the necessary permissions to approve i3 Broadband use of existing facilities, including existing wiring in and around your residence, as necessary to complete the installation services. If you rent or otherwise do not own your residence, you may be asked to provide written evidence that you have received all permissions necessary for i3 Broadband to perform installation services. If i3 Broadband incurs any costs, including attorneys' fees, because you did not get the necessary authorization(s) for i3 Broadband to install the equipment required for the Services, you are responsible for reimbursing i3 Broadband for those costs. Acceptance of these terms does not guarantee that i3 Broadband will install or provide any services. We may need a separate agreement with you or the property owner to install the services 

Installation and provisioning of Services may require a separate agreement with you or your landlord. This means that even if you accept these Terms, additional permission or agreements might be necessary before we can proceed with the installation.

i3 Broadband may provide or rent various pieces of equipment to you in connection with the Services. If you lose or damage this equipment after installation, i3 Broadband may charge you a fee for replacement equipment. Equipment fees are subject to change. You can find more information about equipment fees in the Rates and Fee Schedule. Unless explicitly stated in the Rates and Fee Schedule, i3 Broadband owns all equipment provided by i3 Broadband in connection with the Services. You authorize i3 Broadband to install software upgrades on any equipment provided by i3 Broadband. You also agree not to use the i3 Broadband equipment for any purpose other than using the Services as provided in the Acceptable Use Policy.

You authorize i3 Broadband to automatically collect payments of all fees associated with your use of the services from your designated payment method. i3 Broadband will email a bill to the email address associated with your account. The bill will indicate the date the amount you owe is due and will be collected via your designated payment method (which may be the same date your bill is sent if permitted by applicable laws).  

Rhode Island: You authorize i3 Broadband to automatically collect payments of any and all fees associated with your use of the Services from your designated payment method. i3 will send an email to the email address associated with your account to notify you the bill is ready to view. The bill will indicate the date the amount you owe is due and will be collected via your designated payment method (which may be the same date your bill is sent if permitted by applicable laws).

By providing your credit card and or bank routing and account number, I authorize i3 Broadband to debit my checking/savings account to make recurring electronic funds transfers (EFT) or drafts from my account, and, if necessary, to electronically credit my account to correct erroneous debits. If any of my payments return unpaid, I authorize i3 Broadband or i3 Broadband's service provider to collect any such returned payments, and my state's return fee, for each such returned payment and, if applicable, costs as set forth by EFT(s) or draft(s) from my account. I understand that this authorization will remain in full force and effect until I notify i3 Broadband in writing or by phone that I wish to revoke this authorization.

By using a credit card to make payments, I agree to pay any applicable transaction fees. These fees will be added to your total payment amount and will be clearly itemized on your invoice. The transaction fee is intended to cover the costs associated with processing credit card payments.

Payment terms will vary by service area. Review the invoice or consult a representative for payment on the due date and other terms. 

If payment is not received due to insufficient funds or for any other reason, i3 Broadband may, consistent with applicable laws, assess late payment fees, returned check fees, and/or suspend or terminate the Services if payment is more than thirty (30) days past due. You agree that i3 Broadband is not responsible for any third-party charges you may incur in connection with your credit card or other payment method.  

Continued non-payment may result in your account being referred to a third-party collection agency. If your account is sent to collections due to non-payment of any outstanding balance—including, but not limited to, service charges, interest, equipment charges, late fees, and penalties—a collection fee of up to 25% may be applied. In some cases, if legal action is required, additional reasonable attorney fees and interest may also apply. Additional fees or recovery costs may vary by location and collection process.

Service Changes: Fees for service upgrades, downgrades, or changes to premium packages will be prorated based on the service activation date.

I3 Broadband reserves the right to reduce speeds until satisfactory payment arrangements have been made.  

Service Cancellation: 

If you request cancellation of all services, they will remain active until the selected cancellation date. After disconnection, a credit for the unused portion of the current billing cycle will be applied to any remaining balance.   

Service Termination:  

As permitted by applicable laws and agreements, i3 Broadband reserves the right to terminate some or all of the services it provides to you at any time, in its sole discretion, for any reason, without notice.  You may also be required to return some or all of the equipment. If you do not return this equipment, you may be required to pay a replacement fee. You can find more information about equipment replacement fees in the Rates and Fee Schedule.  Once your service is disconnected, a credit for the remaining portion of the current billing cycle will be applied towards any remaining balance. Your i3 Broadband account will not be terminated until all billing obligations are resolved. If there is a credit balance at the time your account is terminated, it will be refunded to the last used payment method in your i3 Broadband account.

If your Services included free or paid-for subscriptions to services other than those provided by i3 Broadband, i3 Broadband will stop covering the costs of those services at the time your account is terminated or suspended. It will be up to you to work with the provider of those services to determine whether you wish to continue subscribing to those services and how you will pay for them.  

Your Phone Services require electricity to operate. If there is a power outage, you will not be able to make or receive calls, including 911 calls, unless you have battery backup power. You are solely responsible for choosing to rent, or obtaining battery backup capabilities, and we will not be liable for the failure of your service during a power outage, including failure due to the lack or nonperformance of battery backup power.  If your battery backup equipment fails on its own, we will replace it. If the equipment is damaged by other circumstances, for example water, fire, impact or other misuse, you will be charged for the unit and repair.  Repair pricing will be based on third party cost at the time of repair.

Except with respect to certain television content authorized by i3 Broadband to be viewed outside of your residence, the services are intended for the personal use of you and other occupants and guests within your residence. You agree not to resell or repackage the Services or otherwise make them available to anyone outside of your residence. If you wish to use the Services to provide Internet service to others outside of your residence, you must enter a separate agreement with i3 Broadband that specifically authorizes you to do so.

i3 Broadband makes an effort to keep its network secure, but no network security is perfect. While i3 Broadband may provide technical assistance to you, you are responsible for implementing appropriate security measures when using the services, including taking whatever steps are necessary to ensure that your data is not accessed by unauthorized third parties. i3 Broadband is not responsible for any damages to users of the Services that may be caused by unauthorized third parties.

We provide the Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don't promise about the Services. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR IN A SEPARATE AGREEMENT PROVIDED TO YOU BY i3 BROADBAND OR AN AGENT THEREOF, NEITHER i3 BROADBAND NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES, INCLUDING ANY EQUIPMENT PROVIDED TO YOU BY i3 BROADBAND, ITS DISTRIBUTORS OR SUPPLIERS. FOR EXAMPLE, WE DON'T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE EQUIPMENT OR SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES AND EQUIPMENT "AS IS." SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF i3 BROADBAND, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN). IN ALL CASES, i3 BROADBAND, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE. WHEN PERMITTED BY LAW, i3 BROADBAND, AND i3 BROADBAND'S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act.

If you wish to subscribe to any services on behalf of a business, please contact us here for more information. Additional terms of service apply to use of the Services by a business. 

Reliance on Information: Our site may include publications with technical inaccuracies or typographical errors that may be corrected as they are discovered at i3 Broadband's sole discretion. Additionally, changes will be made periodically to the information contained and maintained by i3 Broadband. At any time, i3 Broadband reserves the right to make modifications, changes and/or improvements to our site or conditions of use. Price and availability information is subject to change without notice.

Use of i3 Broadband accounts or services for the orchestration of or participation in any abuse of i3 Broadband or any other network, system, or service is expressly forbidden and is grounds for account termination and possible legal action. Any action that interferes with i3 Broadband’s or other networks or that affects the use of or access to any network is likewise expressly forbidden. I3 Broadband retains at all times the right to determine what constitutes network abuse.

Examples of network abuse include but are not limited to:

• Attempts to hack i3’s network or any other network or systems
• Port scanning
• Use of cracking software or techniques
• Dissemination of viruses or malware
• Provocation of attacks on i3’s network or any other network
• Conduct which causes i3 Broadband to be blocked by another provider or placed on a blocklist
• Flooding i3 Broadband or any other network with traffic for the purpose of disrupting service 

To provide an excellent user experience that supports any lawful product, service, or application that its subscribers choose to access through their i3 Broadband service. To do so, i3 Broadband engages in reasonable network management practices. Descriptions of these practices are provided below for informational purposes only and may be subject to change at any time. Use of i3 Broadband services is governed by various service terms and conditions that are available here. The information provided below does not change the rights or obligations under those terms and conditions of either i3 Broadband or the subscribers to i3 Broadband's services. The i3 Broadband Privacy Policy explains the collection, use, and sharing of information from users.

i3 Broadband will employ various techniques to ensure that subscribers continue to have a positive experience. In times of acute congestion, i3 Broadband Internet service bandwidth will be fairly allocated among subscribers without regard to the subscribers' online activities or the protocols or applications that the subscribers are using. While acute congestion is occurring, subscribers will still be able to use the lawful content, services, and applications of their choice, but this fair sharing of bandwidth may result in slower download and upload speeds and slower response times from websites and Internet-based applications and services. i3 Broadband will not engage in deep packet inspection (where the content of the data packet is inspected beyond its IP, TCP, and UDP headers) or drop specific types of end-user Internet traffic except as described herein to preserve the integrity of the network and protect against negative effects of Internet threats. 

i3 Broadband does not prevent or impede the use of any other product or service that its subscribers choose to access over their i3 Broadband Internet service as long as the use of that product or service does not violate the service terms and conditions. i3 Broadband also does not favor or inhibit any applications or classes of applications except as described herein.

i3 Broadband may share customer information with selected partners, for example, to provide customers with information about products that might be of interest to the customer or to enable the customer to take advantage of special partner programs. i3 Broadband may also use customer information to provide its customers with system information or information about new or upgraded products.

Customers may not opt out of receiving information from i3 Broadband that is essential for maintaining or updating customers' accounts or system information.

Most customers may access and modify their personal information by logging in to the customer account section of the web site. All other customers may access and modify their personal information by contacting the appropriate i3 Broadband Billing Department.

i3 Broadband will not otherwise disclose its customers' personal and account information unless i3 Broadband has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of i3 Broadband, i3 Broadband's customers, or others, or where i3 Broadband has a good faith belief that the law requires such disclosure. 

i3 Broadband also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that i3 Broadband stores or transmits for its customers. The circumstances under which i3 Broadband will disclose such electronic customer communications are when: 1.it is necessary in order to provide service to the customer; 2.it is necessary to protect the legitimate interests of i3 Broadband and its customers; 3.it is required to cooperate with interception orders, warrants, or other legal process that i3 Broadband determines in its sole discretion to be valid and enforceable; and 4.it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by i3 Broadband and appear to pertain to the commission of a crime. 

i3 Broadband disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. i3 Broadband will, however, review, delete or block access to communications that may harm i3 Broadband, its customers or third parties. The grounds on which i3 Broadband may take such action include, but are not limited to, actual or potential violations of i3 Broadband's Acceptable Use Policy.

• Optical Network Terminal (ONT): Up to $140 ea.
• i3 Smart Wi-Fi:   Up to $130 ea.
• Battery Back Up:   $76 ea. -when applicable 

• Set Top Boxes: Up to $120 ea.
• DVR’s: Up to $250 ea.
• i3 Television Amino Set Top Box: Up to $100 ea.
• Wireless Access Points and/or Stations used for television services: $70 ea.
• Remote Controls:   $15 ea.   

All calls between two different countries will be charged on a rate per minute basis. Calls will be rounded up to the nearest minute. The applicable rates vary per country and are subject to change at any time without notice. Current rates are available here. 

• A $5 standard fee is applicable for non- auto pay and paper bill ea. 

• i3 Broadband provides prepaid shipping labels for easy drop-off at any UPS location. Alternatively, customers can request equipment pickup by a technician for a one-time pickup fee up to $50 

• DOCSIS Modem: Up to $150 ea.
• i3 Smart Wi-Fi: Up to $150 ea.  

• HD Receiver: Up to $250 ea.
• DVR Receiver: Up to $500 ea.
• Remote Controls: Up to $15 ea. 

• A $3 Standard fee is applicable for paper bill  

• Customers can drop off or mail at 57 Everett Street, Warren, RI 02885
• Schedule a pickup by a technician for a one-time pickup fee up to $15

If you do not return the applicable equipment in good working order within twenty-five (25) days after Service is terminated, you will be responsible for payment of the Replacement Fee(s) listed above. 

Regardless of your Service plan, you will be required to pay the applicable Replacement Fee if you lose or damage any of the equipment listed above.

If you are cancelling ALL i3 Broadband services- You must return all the equipment provided to you except for the Fiber Transition Housing on the exterior, and/or the Fiber-Optic Wallplate installed on the interior of your service location.

If you cancel ONLY Television services, an agent will provide specific instructions regarding equipment that must be returned at the time of disconnection