Maintenance Alert | Overnight maintenance will take place in the St. Charles and surrounding areas tonight to complete a permanent fix for the damage caused by a third-party contractor earlier this week. Customers in the impacted area will also receive an email with these details. This work will fall within our standard maintenance window and may cause a temporary service interruption for some customers. We anticipate that services will be fully restored by 6 AM CT.
If you find you cannot connect to the network after the maintenance window, please power cycle your router by unplugging it from power, waiting 15 seconds and then plugging it back in. If you are still unable to connect, contact our support team at support@i3broadband.com.
We appreciate your patience as we implement this update to assure ongoing network stability for you.