On behalf of the entire i3 team, I want to express my heartfelt gratitude for your patience during Monday's service interruption. We understand the critical role our service plays in your lives, and we are dedicated to providing you with dependable connectivity. Although the interruption was due to an unaffiliated third party, we take responsibility and are applying a $10 credit to each affected household.
We understand this gesture cannot fully compensate for your inconvenience, but please know that we continue to prioritize network reliability to prevent future issues.
Thank you for your continued trust in us.
Paul Cronin
CEO, i3 Broadband