Normally, troubleshooting visits by a i3 Broadband technician are billed up to $75/half-hour if the problem is inside the home and not due to a failure of i3 Broadband's network or equipment.

For just $4.99/month our Service Assurance Plan lets you rest easy knowing that i3 Broadband has your inside wiring covered as well. With the plan, we'll send a technician to your home at no charge for any of the following reasons:

  • Repair and replacement of wire from the Demarcation Point1 to the video receiver, modem or telephone jack
  • Replacement of wiring, fittings, splitters, amplifiers2 and outlets installed or in existence at time of installation
  • Customer education as it relates to i3 Broadband services and equipment3
  • Analyze and diagnose service and equipment issues within the home at no cost, including repair and replacement of any i3 Broadband equipment

1The Demarcation Point in most cases is defined as the point where the wiring enters into your home. 2 Limited to amplifiers installed by i3 Broadband. 3Limited to three (3) visits per 12-month period